Frequently Asked Questions

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We are based in Cala D'or but we will work island wide, although we do charge travel time over 30 minutes from Cala D'or. Our main operation areas are Santanyí, Cala d’Or, Portocolom, Felanitx, Campos, and nearby towns. Ask for other locations.

 Keys are coded (no addresses), stored in a lockbox when not in use, and logged in/out for every visit.

We’ll send photos/video, options and quotes. We only proceed with your approval (except emergency shut‑off/safety actions).

Yes — we provide inspections, keyholding, and support throughout the year, adapting services to seasonal needs.

Yes. We can create, manage, and optimise listings on major platforms such as Airbnb and Booking.com, including guest communication, calendar management, and pricing adjustments.

Absolutely. Owner stays are blocked out in the calendar, and the property is prepared for your arrival in the same way as for guests, if requested.

We currently work within normal working hours 9am-5pm Monday to Friday, but we have partners who work 24/7 for emergencies. As for details.

Absolutely — we can coordinate with your preferred cleaners, gardeners, pool specialists, or other service providers.

Ideally at least 72 hours’ notice to guarantee all tasks, shopping, and services are completed before your arrival.

Prices are adjusted based on seasonality, demand, length of stay, and local market conditions. Our aim is to balance strong occupancy with the best achievable nightly rates.

Yes. All our plans are flexible. You can opt for full management or select specific services such as guest support, cleaning, listings, or website creation.